Here’s a quick memo to AT&T: If you’re going to advertise on Facebook and ask users what they think of your service don’t be surprised when they voice their frustrations on your Fan Page Wall.Also don’t get defensive. There are several examples but this one is my favorite:
When it comes to negative feedback you have to be patient. There are several posts where AT&T is trying to help users with specific issues (which is great!) but when it comes to general negativity about your service you have to address it the best you can and move on. Getting defensive will only perpetuate the problem.
Oh and you're right AT&T. Verizon does have it's own Fan Page. It's right here.